Preguntas frecuentes

Find quick answers about our squishies, shipping, and returns. Still stuck? Email help@lovesquishy.com — we reply within 1–2 business days.

How can I check the material of a squishy?

Materials, filling and finishes vary by design. Check the description of the product and variant you want to buy. If a detail is missing, contact us before ordering so we can check that specific item.

Where can I find product safety information?

Read the use and safety instructions for the specific product. Different designs may use different materials, fillings or decorations, so the same guidance does not apply to every item. Contact us if you need information about a particular model or its documentation.

Can children use squishy toys?

Check the age and use recommendations for the specific model before buying it for a child. If those details are not listed, ask us about that product first. Food-shaped squishies are toys, not food; do not bite or swallow them.

How should I clean my squishy?

Care varies by design. Check the product-specific instructions before washing, soaking or removing a protective pouch. Keep the toy away from sharp objects, excessive heat and rough handling. If the care instructions are unclear, contact us before cleaning it.

Will my Squishy toy lose its shape over time?

It depends on the model: some return slowly to shape, others barely at all. Check the product page for that item's texture. Excessive stretching or piercing may cause damage.

Do you ship internationally?

Yes, we offer international shipping. Shipping cost may vary by location.

How long will it take to receive my order?

Orders need 3–7 business days for processing, and certain silicone products may need an additional 5–7 business days to set. Estimated delivery is 7–12 business days for the United States, Canada, United Kingdom, Europe, Australia and Mexico; New Zealand and the rest of the world are 10–25 business days. See our Shipping Policy.

Are there any additional gifts besides the toy itself?

Yes! We use premium gift packaging and include random exquisite decorations to make your squishies unique and beautiful.

How can I track my order?

Use the Order Tracking link in our menu, then enter your order number and email.

My package is delayed. What should I do?

Delays can happen due to customs or carriers. If it hasn't arrived within the estimate, email help@lovesquishy.com.

Will my handmade squishy have small imperfections?

Small cosmetic variations may occur, including stray fibers, tiny dark specks, mold marks, slightly curled edges or creases in the outer bag. These do not include breaks, leaks or an incorrect item. Please check the product photos and details before ordering. See our handmade finish and return policy.

Is an unboxing video required for support?

A clear unboxing video can help us review a delivery or quality issue, but it is not required to contact us or have a claim reviewed. Please email your order number and any available photos or video to help@lovesquishy.com.

Can I return my Squishy toy?

We do not offer a voluntary 7-day change-of-mind return for handmade squishies. Statutory cancellation and defective-item rights still apply where required. See our Return and Refund Policy.

What if I receive a damaged or defective item?

Email help@lovesquishy.com with your order number and available photos or video. We will review the issue and arrange an appropriate remedy in line with the Return and Refund Policy and applicable law.

Do you offer order cancellations?

Yes, if requested within 24 hours of purchase. Once processed, we can't guarantee cancellations.